1. Introduction

At GN Surveys Ltd, we are committed to protecting the privacy and confidentiality of our clients' personal information. This Privacy Statement outlines how we collect, use, and disclose personal information in accordance with applicable privacy laws and regulations.

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2. Collection of Personal Information

We collect personal information from our clients to provide them with our survey services. The types of personal information we may collect include:
- Name
- Contact information (e.g., email address, phone number)
- Demographic information (e.g., age, gender)
- Survey responses and feedback
We collect personal information directly from our clients through various channels, including our website, email, and telephone.

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3. Use of Personal Information

We use personal information for the following purposes:
- To conduct surveys and gather feedback from our clients
- To analyse survey data and provide insights to our clients
- To communicate with our clients regarding their surveys and any related matters
- To improve our survey services and develop new offerings
- To comply with legal and regulatory requirements

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4. Disclosure of Personal Information

We may disclose personal information to third parties in the following circumstances:
- With our service providers who assist us in delivering our survey services (e.g., data analysis, hosting)
- With our clients, but only in an aggregated and anonymized form that does not identify individuals
- When required by law or to comply with a court order or other legal process
We do not sell or rent personal information to third parties for marketing purposes.

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5. Security of Personal Information

We have implemented reasonable security measures to protect personal information against unauthorized access, loss, or theft. These measures include physical, technical, and administrative safeguards.

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6. Retention of Personal Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we securely dispose of it.

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7. Access and Correction of Personal Information

Clients have the right to access and correct their personal information held by GN Surveys Ltd. If you would like to review or update your personal information, please contact us using the information provided below.

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8. Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. We will notify clients of any material changes by posting the updated Privacy Statement on our website.

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9. Contact Us

If you have any questions or concerns about our privacy practices or this Privacy Statement, please contact us at:

GN Surveys Ltd
2 Pappus House
Colchester, Essex, CO3 8AQ
Phone: (01206) 636 860
Email: info@gnsurveys.co.uk
Effective Date: 01/01/2024

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